Siebel IP15.10/14.16 Has Arrived

Scheduled per usual end-of-the-month, IP15.10/14.16 has arrived!

PS1510

Most remarkable, the CTI “Web Notifications” feature, originally expected for IP16 has been introduced as part of this patch set.

Bug 22636162 “CTI – ADD A WEB NOTIFICATION WHEN SIEBEL NEED AGENT’S ATTENTION”

In those far away (?) high-interactivity days, on an incoming call – the Siebel window would be brought to the front. With OpenUI that feature ceased to exist, because simply impossible. But as also Neel mentioned in his post, Web Notifications can be considered the modern like-for-like feature.

Chrome and Firefox natively support Web Notifications. For Internet Explorer, you need to install a plug-in. Clicking on the Web Notification will in Firefox and Chrome direct you to the the right browser’s tab. For IE, it depends. Signs are such that if you have multiple IE tabs open, it will not be able to focus the Siebel tab.

– Jeroen

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