Siebel IP13 Premier Support Extended Until November 2017

In addition to @lex’ recent post commenting on the way Oracle addresses “fears, uncertainties and doubts” spread by Oracle competition, Oracle implemented as well the going-forward strategy to extend premier support. Premier support has been extended until November 2017 (+1 year). Since Oracle adopted the Innovation Pack release approach for Siebel almost three years back, the premier support policy for Siebel, as part of Oracle Lifetime Support for applications are extended on the same pace.

psip13

What does not change are the “general” rules for eligibility for bug fixes to be considered as part of a patch set, for that please refer to “Siebel CRM Patching Policy (Doc ID 1313941.1) on MOS. I quoted “general” because (also) to these rules exceptions could apply under certain circumstances where there is a compelling business case.

Jeroen

OpenUI Rendering Performance: Dummy Toggle Applets to the Rescue

This the the teaser…

 

This post actually can be considered a workaround. On the other hand it provides end-user functionality. As most of you will know IP13 comes with the configurable option for “Collapsible Applets“. Just adding two Applet User Properties does the work to make an applet to appear either expanded (default) or collapsed. Though this is very nice, collapsing the applet will only happen once most of the OpenUI code has completed execution. In that sense if you would collapse all your applets in any view, it would take almost the same amount of time to render the view.

Now, I wanted to figure out an option which would reduce rendering time by showing collapsed applets. Why? Because large views in Siebel Open UI tend to require linear more time to render (see my previous post). And we do have many existing customers which have build such legacy views in the past which would render just fine in High Interactivity, but are less acceptable in Open UI.

What I came up with is the option to use traditional toggle applets. For my noticeable expensive view from my previous post I created a whole bunch of “dummy” applets. Just empty shell form applet with no controls exposed. The nice behavior here is that rendering the dummy toggle applets obviously would come at considerable less execution time.

One “dummy” applet for any applet I want to expose. Why one for each? Because the hard-coded configuration of the “Toggle” attribute on the applet. But since it pertains here just a bare-essential applet that is not such a big deal.

dummyapplets dummapplettoggle

So far so good. But traditional toggle applets require the clumsy use of a combobox to toggle between applets. Perfectly fine if you have a whole list of potential toggles. But in this case I want to present the user with a more user-friendly “double-click” to toggle from the dummy applet to the actual applet.

After inspecting (or say: reverse-engineering) a bit the OOTB code concepts, I found a way to actually invoke the Toggle method within a physical renderer.  It took some time to get this particular part of the solution to work 😉

TogglePR1

I put the code within tine BindEvents funcion of my custom “togglepr.js”. After reverse-engineering other OOTB code – I found that using the “OnControlEvent” method on the Presentation Model would be best suited. The nice thing here is that BindEvents will pass the PM context along, which you can access using the data.ctx object. The ctx object will get you the presentation model.

Next invoking the Toggle should be best-practice done using the constant defined by Siebel for this method “PHYEVENT_INVOKE_TOGGLE”. Finally we need to pass the sequence of the applet we would like to toggle to. In our case “1”.

I decided only to implement uni-directionally toggling (from dummy -> actual applet, but not back to the dummy applet). That keeps things easy.

Next I wanted to have clean and crisp dummy applets. So no “Toggle” combobox, no “Menu” and now Row Counter.

TogglePR2

Removing the toggle combobox and the menu was easy.

Removing the row-counter caused more troubles. It appears the row-counter is inserted at a very late stage. After the ShowUI of my custom physical renderer completed execution.

Using setTimeout brought the solution. This function can be found on several location in the Open UI standard code, and is standard JScript function. You pass it two arguments, a function and a sleep time. Functionally, if you provide a sleep time of “0”, it will execute after all other JScript code has completed.

Because I also did not want the Toggle combobox on the actual applets, I needed to add some further logic using ClientPMUserProperties. I created two:

TogglePR3

The “BareEssentials” property will remove the complete div for all applet content. The “HideToggle” property will remove the Toggle combobox.

Just for sake of the POC I added these two to the OOTB pmodel.js. This is obviously not a recommended practice for production. But it saved me time creating a custom presentation model extension.

TogglePR4

The end result is that the initial view looks as such:

dummyview

By double-clicking on any of the headers, the applet will toggle. Double-clicking on e.g. “ToggleCAC” will render the view as such. And this will execute very fast too, as it only partially refreshes the view instead of rendering the complete view.

dummyview2

You can grab the complete physical renderer here.

Siebel IP2013 Patchset 11 has been released

Siebel IP2013 Patchset 11 got delayed a bit but has been released.

Patch numbers:

19533246 (8.1.1.11.11)
19533247 (8.2.2.4.11)

There are a couple of noticeable fixes in Patchset 11:

IN LIST APPLETS, AUTO SELECT FUNCTIONALITY DOES NOT WORK
18603044
AUTO SELECT DOES NOT APPEAR WHEN USERS FIRST TYPE INTO A DROP-DOWN LIST BOX
18677940

This feature bring back the static picklist functionality with the HI client. It was one issue I had to chase for one of my customers. My customer verified the functionality on a beta release of the fix and finally it got merged into patchset 11. The fix is all about auto-select / type-forward functionality to work consistent in a number of different scenarios. In previous releases it worked either partially or inconsistently. Having this feature will be a sigh of relief for many customers.

ENHANCES JAVASCRIPT PERFORMANCE FOR OPEN UI APPLICATIONS                   
19238525

This is one other fix to note. All the JScript files have been overhauled. Hard to belief but by changing most “for” loops into “while-do” loops (and there are plenty, plenty in the OUI framework) we realized an improvement of JScript processing of about 5-35% pretty much regardless the browser used. Especially in views with more and larger list applets, the rendering time has been reduced significantly. The 5-35% has been objectively measured on a customer customized application for a number of their key views.

Below the complete list with fixes:

Issue Addressed Bug ID Product Area
CFG UPDATECONFIGURATOR WS DOES NOT HANDLE CONFLICTS WHEN THERE ARE NO CONSTRAINS IN PRODUCT STRUCTURE 19004272 Siebel Apps – Customer Order Management
AFTER PROMOTION UPGRADE AND VALIDATION A CONSTRAINT ERROR OCCURS 19143021 Siebel Apps – Customer Order Management
ROW HEADER NOT READ IN PRODUCT PICK APPLET 19566994
ERRORS OCCUR WHEN MERGING MORE THAN 800 PRODUCTS AS PART OF A STRUCTURE 19219330 Siebel Apps – Customer Order Management
USER PROPERTIES DEFINED AGAINST CHILD PROPERTIES ARE NOT IMPORTED IF IDS DO NOT MATCH 18759094 Siebel Apps – Customer Order Management
MERGING PROMOTIONS DOES NOT WORK IF USERS SELECT MORE THAN ONE ASSET FOR EACH PROMOTION 18938404 Siebel Apps – Customer Order Management
PRODUCTS ARE NOT DISPLAYED CORRECTLY IN EDIT PROMOTION VIEW WHEN HIDDEN FLAG IS USED FOR COMPONENTS 19165055 Siebel Apps – Customer Order Management
DURING PROMOTION UPGRADE, DEFAULT PRODUCTS ARE NOT ADDED 18506334 Siebel Apps – Customer Order Management
THE SWIPROMOTIONUPSERT WEB SERVICE DOES NOT DELETE RECORDS IN THE RELATIONSHIP DOMAIN APPLET 18799396 Siebel Apps – Customer Order Management
EDIT PROMOTION UI RENDERS INCORRECTLY IN SALES ORDER AND QUOTE SCREENS 19393601 Siebel Apps-Customer Order Management
SERVICE REGION NAME DOES NOT DISPLAY IN OPEN UI DISPATCH BOARD 19048142 Siebel Apps – Field Service
MULTIPLE WAVE LOAD ASSOCIATES CONTACTS INCORRECTLY 18282071 Siebel Apps – Marketing
CK EDITOR DISPLAYS EXTRA VALUE WHEN USED IN WEB TREATMENT 19464162 Siebel Apps – Marketing
SIEBEL LEAD IMPORT – EXACT MATCH FUNCTIONALITY DOES NOT WORK 18792760 Siebel Apps – Marketing
WHEN LIST IMPORT FAILS, ERRORS NOT REFLECTED IN EXCEPTION LIST APPLET 19277759 Siebel Apps – Marketing
PARTNERPORTAL VIRTUAL DIRECTORY MISSING IN NEW_VIRDIRS.BAT FILE UNDER THE EAPPWEB FOLDER 19354048 Siebel Apps – PRM
IN FORECAST DETAIL, MODIFIED RECORD FOCUS IS LOST WHEN SAVING THE RECORD 18839832 Siebel Apps – Sales
IN THE ARABIC APPLICATION, APPLICATION OBJECT MANAGER CRASHES WHILE CHECKING THE AUDIT VERSION AND A DATABASE ERROR OCCURS 19044162 Siebel Communications & Energy
SPORADICALLY OM CRASHES WHEN A BLANK CTI DIALOG BOX APPEARS (OPENUI) 19047365 Siebel Core – Common Components
AGENTS RECEIVE A CHAT, THE COMMUNICATIONS CLIENT BUSINESS SERVICE LEAKS 19227628 Siebel Core – Common Components
WITH QF0001119 REPLY BUTTONS ARE ENABLED BUT NO CHANGE IN STATUS OF FAX ACTIVITY 19032586 Siebel Core – Common Components
SIEBEL CALENDARS ARE NOT SYNCED TO OUTLOOK CALENDARS 18799226 Siebel Core – Common Components
IN OPEN UI, CUSTOM ERROR MESSAGES DO NOT DISPLAY AFTER FIND QUERIES 18459794 Siebel Core – Search & Knowledge Management
OPEN UI: FIND FIELDS DO NOT DISPLAY  WHEN USERS SELECT A BUSINESS COMPONENT 19393290 Siebel Core – Search & Knowledge Management
CLIB FUNCTIONS ARE NOT WORKING IN OPEN UI 19263783 Siebel Core – Server BizLogic Script
IN SRVRCFG.EXE, THE CLONE UTILILTY CRASHES WITH LARGE PARAMETER VALUES  (>512) 18110514 Siebel Core – Server Infrastructure
SERVERMANAGER FAILS TO CONNECT TO THE GATEWAY WHEN THE GATEWAY IS UNDER HIGH LOAD 19045634 Siebel Core – Server Infrastructure
OPEN UI: THE XML IMPORT/FILE IMPORT DIALOG BOX DOES NOT RENDER PROPERLY 18058857 Siebel Core – Server OM Frwks
DURING MEMBER MERGE, AN ERROR OCCURS WHEN SURVIVOR TIER START DATE IS GREATER THAN VICTIM TIER START DATE 19057855 Siebel Loyalty
CLICKING THE EXPIRE POINTS BUTTON DOES NOT EXPIRE POINTS WHEN EXPIRATION DATE IS IN THE PAST 19243434 Siebel Loyalty
DRILLDOWN DOES NOT WORK CONSISTENTLY FOR SIEBEL MOBILE OPEN UI TILE APPLETS 19162675 Siebel Mobile Applications
IN PATCHSET 7, WHEN USERS SELECT A RECORD IN THE ASSOCIATE APPLET, THE SEARCH DIALOG BOX APPEARS 18704628 Siebel Mobile Applications
CERTAIN DEFAULT BUSINESS COMPONENT FIELD NAMES  CANNOT BE USED ON MOBILE WEBDB 18796441 Siebel Mobile Applications
ATTENDEES DIALOG BOX DOES NOT RESIZE WHEN THERE IS MORE THAN ONE CONTACT 18893928 Siebel Mobile Applications
RETRIEVING DATA DIALOG BOX DOES NOT DISAPPEAR AFTER SERACH RESULT IS RETURNED 19259922 Siebel Mobile Applications
UPDATING A REQUIRED FIELD TO NULL DOES NOT THROW A VALIDATION ERROR 19303013 Siebel Mobile Applications
CALLS ARE NOT DISPLAYED IN ORDER BY CALL START TIME 19463587 Siebel Mobile Applications
IN PHARMA APPLICATION, ACCOUNT RECORDS  ARE NOT DISPLAYED IN ALPHABETIC SEQUENCE 19391893 Siebel Mobile Applications
UPSYNC ERROR: ‘PHARMA PROFESSIONAL CALL – MOBILE.DISPLAY’ IS A REQUIRED FIELD. 19428249 Siebel Mobile Applications
CALL ATTENDEES SHOULD NOT DISPLAY IN CALENDAR 19224524 Siebel Mobile Applications
WITHIN THE ACTIVITY SERVICE REQUESTS SCREEN, THE ORDERS CHILD APPLET DOES NOT DISPLAY ORDER NUMBERS 18826058 Siebel Mobile Applications
ERROR MESSAGE OCCURS WHEN USERS CLICK OK IN BOOKING CONFLICT DIALOG BOX 18908322 Siebel Reports
AFTER A ROOM BLOCK IS ADDED, CLICKING THE REFRESH BUTTON YIELDS AN ERROR MESSAGE 19120586 Siebel Travel & Transportation
RESPONSE TIME IS SLOW WHEN DRILLING DOWN ON DATE OR ROOM BLOCK FIELD IN ROOM BLOCK LINE ITEMS VIEW 19080020 Siebel Travel & Transportation
SPECIAL CHARACTERS DO NOT WORK ON THE PASSWORDTEXT OF SESSION MANAGEMENT HEADER 18957590 Siebel UI Framework
AFTER DBINIT, REEXTRACT, AND THEN REDBINIT, FIREFOX LAUNCHES MOBILE WEB CLIENT IN TWO TABS 18989865 Siebel UI Framework
WIN 8 PATCH UPGRADE DOES NOT OCCUR FOR EXECUTABLE CLIENT PATCH KIT 19207581 Siebel UI Framework
DEFAULT VALUE IS DISPLAYED IN ROOM BLOCK NUMBERS WHEN ROOM NUMBERS ARE ADDED 19128803 Siebel UI Framework
ENHANCES JAVASCRIPT PERFORMANCE FOR OPEN UI APPLICATIONS 19238525 Siebel UI Framework
REFRESHING THE BROWSER CREATES THE TOOLBAR ITEMS MULTIPLE TIMES 18787487 Siebel UI Framework
IN OPEN UI, THE EMAIL SPELL CHECK FEATURE DOES NOT WORK FOR HTML EMAILS 18777586 Siebel UI Framework
IN OPEN UI MODE, THE HORIZONTAL SCROLL BAR IS PARTIALLY HIDDEN 18810677 Siebel UI Framework
IN OPEN UI MODE, STEPS ARE MISSING IN THE TASK PANE IN THE TASK-BASED UI 18647868 Siebel UI Framework
ASSISTIVE TECHNOLOGY DOES NOT CONSISTENTLY ANNOUNCE THAT FIELDS ARE LINKS 18475831 Siebel UI Framework
WHEN USERS TAB THROUGH A LIST APPLET ROW, ASSISTIVE TECHNOLOGY DOES NOT ANNOUNCE COLUMN TITLE CELLS THAT ARE NOT EDITABLE 18353142 Siebel UI Framework
AUTO SELECT DOES NOT APPEAR WHEN USERS FIRST TYPE INTO A DROP-DOWN LIST BOX 18677940 Siebel UI Framework
WITHIN ADMINISTRATION – GROUP > POSITIONS, THE SCROLLBAR ARROW DISAPPEARS AFTER USERS NAVIGATE IN THE APPLICATION 18906854 Siebel UI Framework
IN LIST APPLETS, AUTO SELECT FUNCTIONALITY DOES NOT WORK 18603044 Siebel UI Framework
WITHIN ADMINISTRATION – GROUP > POSITIONS, THE VERTICAL SCROLL BAR IS MISSING 18696883 Siebel UI Framework